QLD BOND GUIDE

Getting your bond back in Queensland

General information, last reviewed 17 October 2026. Rules change, so check the official sources below.

In Queensland, bonds are held by the Residential Tenancies Authority (RTA). If a refund is claimed without everyone's agreement, the RTA sends a Notice of Claim and disputes go to free RTA conciliation, then QCAT if unresolved.

Who holds the bond

The Residential Tenancies Authority (RTA) holds the bond.

How a claim and dispute usually work

1. 1If everyone agrees how the bond should be refunded, the refund can be processed with all parties' agreement.
2. 2If a claim is made without everyone's agreement, the RTA sends a Notice of Claim (by email or post). All parties get 14 days to respond, with extra time added if the notice was posted.
3. 3If you dispute the claim within that period, the RTA offers free dispute resolution (conciliation).
4. 4If it isn't resolved, a party can apply to QCAT and notify the RTA within the time set out in the RTA's notice; otherwise the bond may be paid out.

Evidence that helps

• Your signed entry condition report, plus your own dated move-in photos of every room.
• Matching move-out photos taken from the same angles, before you hand back the keys.
• Copies of the claim notice, the exit condition report, and any quotes, invoices or receipts the landlord or agent relies on.
• Emails or messages about repairs, cleaning or agreed changes during the tenancy.
• A clear, item-by-item response: what's claimed, the amount, and why you agree or disagree.

Official sources

• RTA: Understanding a Notice of Claim
• QLD Gov: How to apply to QCAT

Free help: Tenants Queensland

General information, not legal advice. This guide summarises official Queensland sources as at 17 October 2026. It doesn't cover every situation. Time limits run from the dates on your actual notices, so check the official source or get free advice from Tenants Queensland.