A bond claim letter on a table
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For bond claims in every Australian state & territory

Bond claim? Answer it point by point, before the deadline.

Enter the date on your notice to see your state's response deadline. List each item the landlord or agent is claiming, write your response to each one, and turn it into a reply letter and an indexed PDF evidence bundle.

Start my Dispute Pack →Check my state's rules

Deadline countdown, calendar file and email reminders: free. Reply letter, PDF evidence bundle, move-out photo matching and AI photo compare: one A$29 one-off pack. No subscription.

How the Dispute Pack works

House keys on a table1

See your deadline

Enter your notice date. You get a countdown for your state or territory and a calendar file, with the official source linked.

A scuff mark on a wall2

Answer each claim

Copy each line from the claim (e.g. carpet clean A$280), add your response, and note which items have no quote or invoice yet.

Someone photographing a room3

Send a clear response

Unlock a state-specific reply letter you can edit and an indexed PDF bundle with your responses and any photos you took in KeepMyBond.

Gather this before you reply

  • The claim notice and the date you received it
  • Your lease and the move-in condition report
  • Move-in and move-out photos (keep the original files)
  • Quotes, invoices or receipts the landlord relies on
  • Your own receipts (e.g. professional cleaning)
  • Emails and messages with the agent or landlord

Your state's bond rules

Who holds the bond and where disputes go differs by state and territory. Each guide links the official sources.

NSW

NCAT

VIC

VCAT / RDRV

QLD

RTA conciliation, then QCAT

WA

Commissioner for Consumer Protection, then Magistrates Court

SA

CBS, then SACAT

TAS

Residential Tenancy Commissioner, then Magistrates Court

ACT

ACAT

NT

NTCAT

Questions

Is this legal advice?

No. KeepMyBond provides information and evidence tools, not legal advice. Check your state's official source, and contact a free tenancy service if you need advice.

I didn't use KeepMyBond at move-in. Can I still use it?

Yes. You can still use the deadline countdown and build your point-by-point response and letter. The PDF bundle includes photos you've added in KeepMyBond; keep any other evidence (like your own photos and receipts) and attach it when you respond or lodge.

Does KeepMyBond lodge anything for me?

No. You stay in control: you send the letter and file any forms yourself on the official bond or tribunal site for your state.

How are the deadlines worked out?

From each state or territory's official bond guidance, linked in the app. They're estimates: the date on your actual notice is what counts.

Don't let the response window slip by

Start with the free deadline countdown, then unlock the reply letter and PDF bundle if you need them.

Start my Dispute Pack →

General information, not legal advice. KeepMyBond provides information and evidence tools. It can't promise any outcome, and the rules and time limits on your official notice and your state's official source are what count. For advice, contact your state's free tenancy service (linked in each guide).